Terms & Conditions

01Reservation policy

To confirm a reservation, 100% of the total tour cost is required at the time of booking.

02Cancellation policy

Our cancellation policy varies depending on the type of tour and the time of cancellation. This information is displayed on each tour page. For more information, please email bookingparis@utg-experience.com.

03Tour itinerary

UTG Experience reserves the right to make changes to the tour itinerary due to unforeseen circumstances or events beyond our control.

We will make every effort to keep the itinerary as close to the original as possible.

UTG Experience is not responsible for any delays, cancellations or changes to the itinerary that are beyond our control.

04Health and safety

UTG Experience prioritises the health and safety of our clients and staff.

Clients must disclose any medical conditions or disabilities that may impact their ability to participate in the tour. Clients are responsible for their own health and safety during the tour and must comply with all safety guidelines and instructions provided by UTG Experience staff.

05Liability

UTG Experience is not responsible for any loss, damage, injury or expense that may occur during the tour.

Clients are responsible for their own personal belongings and must take care to secure them during the tour.

UTG Experience is not responsible for any expenses incurred by clients due to missed flights, transportation, or other events that are beyond our control.

06Travel documents

Clients are responsible for obtaining all necessary travel documents, including passports and visas, for the tour.

UTG Experience is not responsible for any expenses or delays incurred due to missing or invalid travel documents.

07Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which UTG Experience is located.

By making a reservation with UTG Experience, clients agree to the above terms and conditions.